Refunds

Returns will be processed within 7 working days of receipt of the returned item(s), and an email of confirmation will be sent to the customer upon completion of the return process.


All successfully returned items will be credited to the original payment method used.  The original shipping charges will not be refunded.


Please note that refunds can take up to 10 working days to appear on your account due to varying processing times between payment providers.


If you have any queries, or wish to discuss the returns procedure in further detail, please do not hesitate to contact us at Customer Care via email on customercare@kerri-cooper.com.